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Onboarding Guide
Stats, Leaderboards, Athlete Profiles
Use the diagram below to see what is the best way to proceed.
☎️ You should have your account rep's phone number from the initial onboarding
🤖 Intercom → The bottom right of every page on StatStak
📅 Book a meeting → https://cal.com/team/statstak
graph LR
A[Start] --> B[Need an answer\\nright away?]
B -- Yes --> C[Is it an\\nemergency?]
C -- Yes --> D[Call your\\naccount rep]
C -- No --> E[Use the\\nintercom chat]
B -- No --> F[Do you have\\na question?]
F -- Yes --> G[Checked intercom\\narticles?]
G -- No --> H[Check intercom\\narticles] --> G
G -- Yes --> I[Is it a\\nquick question?]
I -- Yes --> J[Reach out\\nin the chat]
I -- No --> K[Book a\\nmeeting]
F -- No --> L[Need something\\nelse?]
L -- Yes --> M[Contact your\\naccount rep]
L -- No --> N[Found a\\nbug?]
N -- Yes --> O[Reach out in the\\nchat to report it]
N -- No --> P[Contact your\\naccount rep]
<aside> 💡
Using the intercom chat from the ‘Admin’ page sends a notification in our company channel, alerting multiple people, instead of texting or emailing one person.
</aside>
you need an answer right away, and its not an emergency, use the intercom chat function, if it is an emergency, call your account rep
if you have a question that is not urgent, have you checked the intercom articles? there are +120 to help you get started, if you’ve checked the articles and its a quick question then reach out in the chat, if its a more complex conversation, book a meeting at the link here
If its not a question, and you need something else, like to train someone on your team, unlock a feature, or have large-scale changes made to your setup, contact your account rep
if you found a bug, thanks for letting us know! reach out in the chat and we’ll make a ticket
Important to note, messages from admin get priority in our chat and send multiple people notifications, so its generally much faster and uses the AI resource for instant responses.